PepClub support
Loona LLC operates PepClub. Member access is still in development. You can contact us here without signing in.
Contact us
Email hello@joinpepclub.com with the problem and the steps that led to it. For an app problem, include your iPhone model, iOS version and PepClub version if you know them. Share only the details needed to explain the problem.
Never send your password, sign-in code or recovery key. Do not send private Journey records or health information unless you choose to include them. Remove other people's information from screenshots.
Sign-in and account help
If a sign-in email is missing, check spam and confirm the address you entered. Use the newest code. If you still cannot sign in, email us from the address associated with your account.
Signed-in members can open support cases when available. Receiving a case confirms storage; it does not confirm that someone has reviewed it.
Privacy and account deletion
Read the member privacy policy for data use, retention and account controls. You can contact us about access, correction or deletion without signing in. We may need to verify that the account belongs to you.
A received deletion request is not confirmation that deletion has finished. Keep its status key private and use deletion status to check it when available. If an account control is unavailable, contact us.
Safety concerns
Use member reporting when available, or email us if you cannot access it. Include a content or account reference rather than forwarding private records. The community rules describe what to report.
PepClub does not provide medical care or emergency response. For urgent danger, contact local emergency services. Ask a qualified clinician about symptoms or treatment.